Terms of Service

These Terms of Service (the “Terms”) are a binding agreement between you, together with the business you represent (“you” or “Licensee”), and Drathos Solutions (“Unbound Solutions CRM,” “we,” “us,” or “our”). They govern your access to and use of the Unbound Solutions CRMsoftware, any trial license we grant, our websites, and any related documentation and services (together, the “Services”).

By purchasing a license, receiving a trial license, installing, activating, or using the Software, you accept these Terms. If you are entering into these Terms on behalf of a company, you represent that you are authorized to bind that company. If you do not agree, do not purchase, install, or use the Software. These Terms are effective as of June 30, 2026.

• “Software” means the Unbound Solutions CRM application, in object or executable form, together with any updates we make available to you.
• “License” means the perpetual right granted under Section 3.
• “Licensed States” means the U.S. states for which you have purchased coverage — your included home state plus any additional states you add.
• “Weather Data” means the hail, wind, tornado, storm-swath, and other meteorological data, models, estimates, and derivatives made available through the Software.
• “Documentation”means the user guides and materials we provide describing the Software’s functionality.
• “Trial”means a time-limited, evaluation-only license we grant at no charge, at our discretion and on a case-by-case basis (typically following a sales demo) — trials are not available through self-service checkout.

Subject to your compliance with these Terms and payment of the applicable fees, we grant you a perpetual, non-exclusive, non-transferable, non-sublicensable license to install and use the Software on infrastructure you own or control, for your own internal business purposes, within your Licensed States.

“Perpetual” means the License does not expire on its own and is not a subscription — there is no recurring license fee. The License continues for as long as you comply with these Terms. It applies to the version and major release line you purchase; future major versions may be offered separately.

The base License includes the Software plus Weather Data coverage for one (1) home state. You may purchase additional Licensed States. Weather Data and state-specific features are available only for your Licensed States; using storm data outside your Licensed States is outside the scope of your License.

A Trial is granted by us, at our discretion and on a case-by-case basis — typically after a sales demo — and is not available through self-service checkout. A Trial is provided for evaluation only, is time-limited, and may include reduced or sample data. Trials are personal to your business and may not be renewed, stacked, or obtained repeatedly to avoid purchasing. We may verify the identity and business details you provide and may decline or revoke a Trial we believe is duplicative or abusive.

The Software uses a cryptographically signed license key and periodically validates that key with our licensing service to confirm your License is active and correctly scoped to your Licensed States. You consent to the Software transmitting license identifiers, your instance identifier, the Software version, and validation timestamps for this purpose. This check is limited to license verification — it does not transmit the customer records, jobs, or other business data stored in your instance.

You may not circumvent, disable, tamper with, or reverse engineer the licensing or verification mechanism, or use the Software beyond your Licensed States. Doing so is a material breach of these Terms.

You will not, and will not permit anyone to:

• resell, rent, lease, sublicense, distribute, or host the Software as a service for third parties;
• use the Software outside your Licensed States, or exceed the scope of your License;
• reverse engineer, decompile, or disassemble the Software, except to the limited extent that applicable law expressly permits despite this restriction;
• remove, alter, or obscure any proprietary notices, license mechanisms, or attributions;
• use the Software or Weather Data to build or improve a competing product or dataset;
• use the Software for any unlawful purpose or in violation of any applicable law.

We and our licensors own all right, title, and interest in and to the Software, the Weather Data, the Documentation, and all related intellectual property. These Terms grant you a license, not a sale of the Software, and no rights are granted except as expressly stated. You retain all rights to the business data you enter into the Software (see Section 8).

Unbound Solutions CRMis self-hosted: you install and operate it on your own servers or hosting environment. The customer records, contacts, jobs, documents, and other information you collect and store in the Software (“Your Data”) reside on your infrastructure. We do not host, access, monitor, or back up Your Data.

The Weather Data — including hail, wind, and tornado estimates and storm swaths — is modeled and derived from radar, forecast, and other sources. It is provided for informational and planning purposes only, on an “AS IS” and “AS AVAILABLE” basis, and may be incomplete, delayed, or differ from actual conditions on the ground.

We make no warranty as to the accuracy, completeness, reliability, or timeliness of the Weather Data. You are solely responsible for any business decision — including canvassing, bids, estimates, and representations made in connection with insurance claims — that you make using the Weather Data, and for independently verifying conditions before relying on them.

License fees are a one-time payment— never a recurring subscription. Payments are processed by our third-party payment processor; by purchasing, you also agree to that processor’s terms. Fees are stated exclusive of taxes, and you are responsible for any sales, use, or similar taxes (other than taxes on our income).

We may change our prices and offers for future purchases at any time. A price change does not affect a perpetual License you have already purchased.

We offer a 60-day money-back guarantee on the one-time License fee, measured from the date of purchase. Trials are free and are therefore not eligible for a refund.

To request a refund within the 60-day window, contact support@ubsolutionscrm.com from the email associated with your purchase.

We may make updates, patches, and improvements available for the release line you purchased; when we do, they are governed by these Terms. We provide support through the channels described in the Documentation. Except for the limited warranty in Section 13, we are not obligated to provide updates, new features, or future major versions, and we may change or discontinue support offerings over time. Your perpetual License to the version you purchased is unaffected by such changes.

We warrant that, for 30 days from delivery, the Software will perform substantially in accordance with its Documentation when properly installed and used as intended. Your sole and exclusive remedy, and our entire liability, for a breach of this limited warranty is, at our option, to repair or replace the Software or to refund the fees you paid (with the revocation consequences described in Section 11). This warranty does not apply to issues caused by your hardware, hosting, modifications, misuse, or third-party software, or to the Weather Data.

Except for the express limited warranty in Section 13, and to the fullest extent permitted by law, the Software, the Weather Data, and the Services are provided “AS IS” and “AS AVAILABLE,” with all faults, and without warranties of any kind, whether express, implied, or statutory. We specifically disclaim all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranty that the Software or Weather Data will be uninterrupted, error-free, secure, or accurate.

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, goodwill, or data, or business interruption, arising out of or relating to the Software, the Weather Data, or these Terms, even if we have been advised of the possibility of such damages, and regardless of the theory of liability.

Our total aggregate liability for all claims arising out of or relating to the Software, the Weather Data, or these Terms will not exceed the total amount you actually paid us for the License. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you; in that case our liability is limited to the greatest extent permitted by law.

You will defend, indemnify, and hold harmless Drathos Solutionsand its owners, officers, and personnel from and against any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to Your Data, your use of the Software or Weather Data, your business decisions, or your breach of these Terms or of any applicable law.

The License is perpetual unless terminated. We may suspend or terminate your License if you materially breach these Terms — including exceeding your Licensed States, tampering with license verification, or unlawful use — and, where the breach is curable, fail to cure it within a reasonable period after notice. Upon termination, your License ends and you must stop using and remove the Software. Sections that by their nature should survive (including ownership, disclaimers, limitation of liability, indemnification, arbitration, and governing law) survive termination.

Informal resolution first. Before starting arbitration, you agree to contact us at legal@ubsolutionscrm.com and give us 30 days to resolve the dispute informally.

Binding arbitration. Any dispute arising out of or relating to these Terms or the Software that is not resolved informally will be settled by binding arbitration administered by the American Arbitration Association (AAA) under its applicable rules, before a single arbitrator, seated in Florida. The Federal Arbitration Act governs the interpretation and enforcement of this Section. Judgment on the award may be entered in any court of competent jurisdiction.

CLASS ACTION WAIVER. ANY PROCEEDING WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS. YOU AND DRATHOS SOLUTIONSAGREE THAT NEITHER WILL BRING OR PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION, AND THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS.

Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court to protect intellectual property or license-verification rights.

Opt-out. You may opt out of this arbitration agreement by emailing legal@ubsolutionscrm.com within 30 days of first accepting these Terms; opting out does not affect any other part of these Terms.

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. Subject to the arbitration Section above, the state and federal courts located in Florida have exclusive jurisdiction over any matter not subject to arbitration, and you consent to their jurisdiction and venue.

We may update these Terms from time to time. When we do, we will revise the “Last updated” date and post the new version. Changes apply prospectively; continued use of the Software after an update means you accept the revised Terms. We will not retroactively reduce the core license grant or the refund rights that applied to a License you already purchased.

• Entire agreement. These Terms are the entire agreement between you and us regarding the Software and supersede any prior understandings.
• Severability. If any provision is held unenforceable, the rest remain in effect, and the unenforceable provision is modified to the minimum extent necessary.
• No waiver. Our failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
• Notices. We may provide notices to the email associated with your purchase; you may reach us at the contact address below.

Questions about these Terms? Contact us at legal@ubsolutionscrm.com, or see our Privacy Policy for how we handle personal information.

Drathos Solutions. This document is provided for general information and does not constitute legal advice.